Refund Policy

Effective date: June 1, 2026

1. Scope

This policy applies to purchases processed through OurBeeClub, including setup fees, subscriptions, maintenance add-ons, dues, storefront orders, event tickets, SMS or usage-based charges, and other Stripe-powered payments. Some payments are made to Velocity Point LLC; others are made to a club's Stripe connected account. The applicable seller or collecting club may affect how a refund is handled.

2. Platform setup fees and subscriptions

• First 30 days: setup fees and initial paid subscriptions are eligible for review and refund on request when the service does not meet the club's needs or the purchase was made in error.
• After 30 days: cancellations normally take effect at the end of the current billing period. Refunds outside the 30-day window require SysAdmin review.
• Annual renewals: contact us within 14 days if a renewal occurred by mistake. We will review in good faith based on use, timing, and Stripe/payment constraints.

3. Maintenance add-on

The maintenance add-on can be canceled for future billing. Mid-cycle refunds are not automatic because the service may include already-performed review, drafting, or update work. Requests inside the 30-day refund window or involving billing error will be reviewed.

4. Club dues, storefront orders, and event tickets

Dues, store purchases, and event tickets are usually collected for the club that runs the tenant site. Tenant board admins may issue eligible refunds for their own tenant's transactions through available admin tools. Velocity Point SysAdmins may also review and process refunds when a tenant cannot, when a dispute or risk issue exists, or when the transaction is outside the ordinary tenant-admin window.

Refunds for physical goods, event attendance, or membership dues may depend on the club's own policies, whether goods were delivered, whether an event has passed, and whether Stripe can still process the refund to the original payment method.

5. Usage-based charges and SMS

Usage-based fees, including SMS or other communications already sent, are generally not refundable once the service has been delivered. Unused prepaid credits, if any, may be reviewed on account termination.

6. Disputes and abuse

Refunds are not available for accounts terminated for fraud, abuse, unlawful activity, payment misuse, or material violation of the Terms of Service. Stripe disputes and chargebacks are reviewed case by case. We may preserve records and restrict accounts while a dispute is investigated.

7. How to request a refund

1. Email support@ourbee.club.
2. Include the club name, tenant URL, purchaser email, purchase date, and Stripe receipt/invoice/order ID if available.
3. Describe the reason for the request and whether the purchase was for a platform subscription, dues, store order, event ticket, or another item.

Approved refunds are submitted through Stripe. Stripe and the card-issuing bank control how quickly funds appear on the original payment method; this often takes 5 to 10 business days after processing.

8. Questions

Questions about billing or refunds: support@ourbee.club.